@extends('layouts.admin')

@section('title', 'Support #'.$ticket->id.' — '.config('app.name'))
@section('page_title', 'Support #'.$ticket->id)

@section('breadcrumbs')
    <li class="breadcrumb-item"><a href="{{ route('admin.support.index') }}">Support</a></li>
    <li class="breadcrumb-item active">#{{ $ticket->id }}</li>
@endsection

@section('content')
    <div class="card mb-3">
        <div class="card-header d-flex justify-content-between align-items-center flex-wrap gap-2">
            <h5 class="mb-0">{{ $ticket->product_name }}</h5>
            <div class="d-flex gap-2">
                <form method="POST" action="{{ route('admin.support.destroy', $ticket) }}" onsubmit="return confirm('Delete this ticket?');">
                    @csrf
                    @method('DELETE')
                    <button class="btn btn-sm btn-outline-danger" type="submit">Delete</button>
                </form>
            </div>
        </div>
        <div class="card-body">
            <dl class="row mb-0">
                <dt class="col-sm-3">Submitted</dt><dd class="col-sm-9">{{ $ticket->submitted_at?->format('Y-m-d H:i:s') ?: '—' }}</dd>
                <dt class="col-sm-3">Login</dt><dd class="col-sm-9">{{ $ticket->login }}</dd>
                <dt class="col-sm-3">Mode</dt><dd class="col-sm-9">{{ $ticket->modeLabel() }}</dd>
                <dt class="col-sm-3">Contact</dt><dd class="col-sm-9">{{ $ticket->contactName() }} &lt;{{ $ticket->contact_email }}&gt;</dd>
                <dt class="col-sm-3">Case #</dt><dd class="col-sm-9">{{ $ticket->case_number ?: '—' }}</dd>
                @if ($ticket->is_project)
                    <dt class="col-sm-3">Business Partner</dt><dd class="col-sm-9">{{ $ticket->business_partner ?: '—' }}</dd>
                    <dt class="col-sm-3">End User</dt><dd class="col-sm-9">{{ $ticket->end_user ?: '—' }}</dd>
                @endif
                <dt class="col-sm-3">Version / SP / Build</dt>
                <dd class="col-sm-9">{{ $ticket->product_version ?: '—' }} / {{ $ticket->product_sp ?: '—' }} / {{ $ticket->product_build ?: '—' }}</dd>
                <dt class="col-sm-3">Modules</dt><dd class="col-sm-9">{{ $ticket->submodules ?: '—' }}</dd>
                <dt class="col-sm-3">Sage edition</dt><dd class="col-sm-9">{{ $editionLabel }}</dd>
                <dt class="col-sm-3">Sage apps</dt><dd class="col-sm-9">{{ $ticket->sage_applications ?: '—' }}</dd>
                <dt class="col-sm-3">Third-party</dt><dd class="col-sm-9">{{ $ticket->third_party_apps ?: '—' }}</dd>
                <dt class="col-sm-3">Deployment</dt><dd class="col-sm-9">{{ $ticket->sage_deployment ?: '—' }}</dd>
                <dt class="col-sm-3">Database</dt><dd class="col-sm-9">{{ $ticket->db_info }}</dd>
                <dt class="col-sm-3">OS</dt><dd class="col-sm-9">{{ $ticket->os_info }}</dd>
                <dt class="col-sm-3">Description</dt>
                <dd class="col-sm-9"><pre class="mb-0" style="white-space:pre-wrap">{{ $ticket->description }}</pre></dd>
            </dl>
            @if ($ticket->attachments->isNotEmpty())
                <hr>
                <h6>Attachments</h6>
                <ul class="mb-0">
                    @foreach ($ticket->attachments as $file)
                        <li>
                            <a href="{{ route('admin.support.attachments.download', [$ticket, $file]) }}">{{ $file->original_name }}</a>
                            ({{ number_format($file->size / 1024, 1) }} KB)
                        </li>
                    @endforeach
                </ul>
            @endif
        </div>
    </div>
@endsection